Privacy Policy
Last updated: June 2025
1. Information We Collect
We collect information you provide directly, including your name, email address, phone number, and family details such as children's names and ages. We also collect booking and session data related to your use of the platform.
2. How We Use Your Information
We use your information to provide and improve the CareConnect service, facilitate bookings between families and childcare providers, send notifications and reminders, and communicate with you about your account.
3. Information Sharing
Your information is shared only with your linked childcare provider and their team of carers. We do not sell, trade, or rent your personal information to third parties. Public provider profiles show only limited information (name and short description).
4. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data by contacting us.
6. Children's Privacy
We collect minimal information about children (first name, age, and special requirements) solely to facilitate childcare bookings. This information is only shared with your linked provider and carers.
7. Cookies
We use essential cookies to operate the platform. We do not use tracking or advertising cookies.
8. Your Rights
You have the right to access, correct, or delete your personal information. You may also object to or restrict certain processing. To exercise these rights, please Contact us.
9. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by email or through the app.
10. Contact
If you have questions about this policy, please Contact us.